🇧🇮
Boutify Support
Burundi's #1 Marketplace - We're Here to Help!

📞 Contact Us
📧
Email:
support@boutify.store
🌐
Website:
https://boutify.store
📍
Location:
Bujumbura, Burundi
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Response Time:
We typically respond within 24 hours
❓ Frequently Asked Questions
How do I create an account?
Download the Boutify app from the App Store or Google Play. Tap "Sign Up" and provide your name, email, and password. You can also sign up using Google or Apple account.
How do I create a listing?
1. Tap the "+" button on the home screen
2. Select the category (Products, Cars, or Real Estate)
3. Add photos, title, description, and price
4. Select your location
5. Tap "Publish" to make your listing live
How do I contact a seller?
On any listing, tap the "Message" button. This will open a chat where you can ask questions, negotiate price, or arrange a meeting. You can also share additional photos in the chat.
Is Boutify free to use?
Yes! Boutify is completely free. You can create unlimited listings, message sellers, and browse all products without any fees or subscription.
How do I search for specific items?
Tap the search icon and enter keywords (e.g., "Toyota", "Apartment Bujumbura", "iPhone"). You can filter results by category, location, price range, and condition.
How do I edit or delete my listing?
Go to your profile → "My Listings". Tap on any listing to edit details, change photos, or delete it. Changes are updated immediately.
Can I save listings for later?
Yes! Tap the heart icon on any listing to save it to your Favorites. Access your favorites from your profile → "Favorites".
How do I report inappropriate content or users?
Tap the three dots (⋯) on any listing or in any chat, then select "Report". Choose the reason and submit. Our team reviews all reports within 24 hours.
How do I block a user?
In a chat conversation or on a user's profile, tap the three dots (⋯) and select "Block User". Blocked users cannot message you or see your listings.
Can I change the app language?
Yes! Go to Settings → "Language" and choose between English, French, or Kirundi. The app will restart with your selected language.
How do I delete my account?
Go to Settings → Account → "Delete Account". You can choose to deactivate temporarily (30-day recovery period) or permanently delete your account and all data.
What payment methods are accepted?
Boutify is a marketplace platform that connects buyers and sellers. Payment is arranged directly between buyer and seller. We recommend meeting in person for cash transactions or using trusted mobile money services (EcoCash, Lumicash).
🔒 Safety Tips
Stay Safe While Buying & Selling:
Meet in public places for transactions
Bring a friend when meeting sellers/buyers
Inspect items thoroughly before paying
Never send money before seeing the item
Trust your instincts - if something feels wrong, walk away
Report suspicious behavior immediately
🐛 Report a Bug
Found a bug or experiencing technical issues? Please email us at support@boutify.store with:

Description of the issue
Steps to reproduce the problem
Screenshots (if applicable)
Your device type and OS version
💡 Feature Requests
Have an idea to improve Boutify? We'd love to hear it! Send your suggestions to support@boutify.store with the subject "Feature Request".

📱 App Information
Current Version: 1.0.0
Platform: iOS & Android
Languages: English, French, Kirundi
Availability: Burundi 🇧🇮

📄 Legal
Privacy Policy • Terms of Service • Community Guidelines

Still need help?
Email us at support@boutify.store

© 2026 Boutify. All rights reserved.
Made with ❤️ in Burundi 🇧🇮